- Assessment of existing strategy
- Strategy development (vision, mission, and strategic objectives)
- Strategy execution by aligning strategy with operational plan, employees and departmental objectives
- Develop and implement performance management systems, Key Performance Indicators (KPIs) and Business Balanced Scorecard
- Assess leadership capacity
- Develop Leadership Competencies
- Executive Coaching for Leadership Development
- HR strategy, vision, mission & values
- HR manuals: policies & procedures
- Organization structures, Job descriptions
- HR Audit & Due Diligence
- HR Transformation to Strategic Partner
- HR Indicators (KPIs) & Scorecard
- Talent management & Succession Planning
- Learning & Development Strategy
- Total Rewards (Compensation & Benefits)
- Building Great Places to Work
- Business Processes Management (BPM): development, assessment, improvement and reengineering
- Lean, 6 Sigma, Kaizen and Kata
- Quality Management Systems (QMS): ISO 9001
- ISO 14001, ISO 45001, ISO 22001, ISO 21001
- Process Measures (KPIs) & Cost of Quality
- Process Automation
- Digital Transformation
- Risk Assessment & Management
- Corporate Governance
- Customer Relationship Management (CRM) Strategy
- Service Quality Standards & Indicators
- Customer engagement/satisfaction surveys
- Mystery Shopping & Quality Assurance programs to measure Service Quality
- Customer Journey Mapping: Great Customer Experience
- Program for Handling customers’ complaints
- Loyalty & Retention programs
- Business transformation
- Change Management
- Develop the customer centric organization (aligning processes, systems, strategy and people to create a GREAT customer experience – WOW)
- Organizational assessment with Business Excellence Models
- Applying Business Excellence Models
- ISO 9001, 14001, 22001, 27001, 45001